Cancellation and Refund Policy

Introduction

At Easy Theory Bangla, we prioritize customer satisfaction and aim to provide high-quality learning experiences. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are evaluated and processed in full compliance with UK consumer rights and data protection standards.

Eligibility for a Refund

You may be eligible to request a refund under the following specific circumstances:

• Technical Access Issues: Persistent technical failures on our platform that prevent you from accessing your purchased course materials.
• Content Misrepresentation: The delivered course content significantly differs from what was described or promised on our website.
• Accidental Purchase: The wrong course was mistakenly selected during checkout, provided the content has not been consumed.

How to Submit a Refund Request

Refund requests must be submitted within 24 hours of purchase. To initiate a request, please send an email to info@easytheorybangla.com using your registered email address, including your phone number (07467 013564 for reference), order details, and a clear explanation of your reason for requesting a refund.

Refund Processing Timeline

Once received, refund requests are reviewed and verified within 48 hours. If approved, your refund will be processed back to your original payment method. A confirmation email will be sent to you as soon as the transaction is completed.

Conditions for Non-Refundability

To maintain fairness and protect our proprietary educational content, refund requests will not be approved if:

• The request is submitted after the 24-hour window from the time of purchase.
• More than 10 premium course videos or modules have been viewed, streamed, or accessed prior to submitting the request.
• Course activities (such as streaming videos, taking practice quizzes, or downloading materials) continue during the refund evaluation process.
• A course completion certificate or official progress credit has already been issued or generated.

Course Transfer Alternative

In situations where an incorrect course was purchased by mistake within the allowed timeframe, Easy Theory Bangla can facilitate a direct transfer to the intended course instead of issuing a cash refund, adjusting any price differences accordingly.

Policy Updates

Easy Theory Bangla reserves the right to amend or update this policy periodically to align with operational requirements or legal standards. Any major changes will be announced on our website or communicated via email.

Contact Information

For all cancellation, course transfer, or refund inquiries, please contact us:

• Email: info@easytheorybangla.com
• Phone: 07467 013564